Fuel & Charge App
- Do the charging stations support online authorization of the Fuel & Charge Card like it is the case for fuels?
- Are there any additional fees for the Fuel & Charge Card?
- How can I order a (new) Fuel & Charge card?
- Can I use the app for starting and stopping a charging session?
- What should I do if the app does not display any charging stations?
- Can I see the prices for charging at the various charging stations within the app?
- How can I continue to use the app if I get a new smartphone?
- Does my Fuel & Charge card need to be connected to the app in order for the app to work?
- Do I need to login to the app in order to charge via the Fuel & Charge card?
- Is it possible to track a charging session live via the app?
- What does the status of a charge point in the app mean?
- What are the advantages of registering an account on the app?
- Will I be charged if I occupy the charging station for longer than my charging session?
- What are the costs for charging at a public charging station?
- Which charging station providers accept the Fuel & Charge card as a means of payment?
- How will I know when the charging process is completed?
- Can the charging cable be removed from the vehicle during an active charging session?
- Is it possible to charge up to 100% battery capacity with a fast charging station?
- How can I start charging at a public charging station using my Fuel & Charge card?
- Do I need to provide my own charging cable at a public charging station?
- Who do I contact if a public charging station is faulty?
- How do I know which charging stations can be used to recharge my electric vehicle?
- If my Fuel & Charge Card expires, can it still be used to pay at a charging station?
- What happens if my Fuel & Charge card has been stolen or my RFID chip has been copied?
- Can private persons apply for a Fuel & Charge card?
- Why does the charging station not recognize my Fuel & Charge card?
- Can I use my national Fuel & Charge card for charging vehicles in foreign countries?
- How long does it take for my Fuel & Charge card to be activated?
- How can I check if the Fuel & Charge option is activated for my card(s)?
- Does my Fuel & Charge card need to be manually activated?