Whom to contact in case of incorrect/missing reimbursement? 25 April 2023 15:31 Updated Please contact the Home Charging Reimbursement Service Customer Support by e-mail at reimbursement-service@trafineo.com. Related articles When can I expect my first reimbursement? How to Contact Us Whom to contact in case of problems with my InCharge Portal? What is the delay for a driver receiving a reimbursement on his/her bank account (starting with the charge event)? Whom to contact in case of problems with my wallbox?